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We often hear that success in achieving one’s goals or the results of one’s efforts is not solely based on intelligence and hard work. Emotional intelligence is also required to achieve success.
Emotional intelligence, often called soft skills, enables individuals to effectively manage and optimize their intelligence and hard work. In other words, one is more likely to succeed with high soft skills.
Various sources about human resource management and psychology describe soft skills as abilities related to communication, expertise, and social understanding. Soft skills are personal and interpersonal behaviors that help improve performance.
Additionally, soft skills manifest as non-technical skills. Although not readily visible, soft skills are incredibly important and necessary for achieving success.
Soft skills can be observed in some individuals with excellent communication abilities. Their speech is clear, logical, and in an organized manner with an engaging tone. Henceforth, they are recognized as humble and knowledgeable.
Such individuals are known for their ability to lead and motivate a team. They set an example and drive the team’s dynamics, encouraging them to keep good teamwork and strive for the best results.
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In addition to having critical reasoning, individuals with high soft skills also demonstrate logical, systematic, and mature thinking.
Therefore, those with strong soft skills are less likely to engage in negative actions, such as discriminatory or offensive behavior toward others.
They also value their time. They will manage their time effectively, making their leadership qualities visible without actively showcasing them.
So, can you learn and thrive on your soft skills? The answer is a definite yes, as long as you’re ready to practice and develop them.
First, you must be patient and able to control emotions or avoid emotional outbursts. It is important to improve and refine public speaking skills persistently.
Public speaking skills are not only about clarifying and emphasizing speech intonation and language style, but also about being well-structured, logical, and using terms understood by everyone.
Second, learn to be a good and friendly listener. Despite being skilled at public speaking with good grammatical structure, you will not be emotionally intelligent when you display unfriendly behavior.
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Next, learn to be a leader. This is accomplished by being honest, disciplined, and setting a real example, as the saying goes, ‘All bark and no bite.’
Further, hone other skills, like singing, writing poetry, rhyming, or even developing a sense of humor.
Finally, continue to develop technical and basic skills relevant to your job. Your soft skills will accordingly grow stronger and seamlessly improve your technical skills.
All these learning tips can be obtained through self-study and an organizational environment like your workplace.
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However, not all companies or organizations have cultures and management supporting soft skills development; only those with well-organized systems do.
One of those companies is PT Serasi Autoraya (SERA). SERA is a subsidiary of PT Astra International Tbk that provides integrated transportation solution services through TRAC, used vehicle sales through mobil88, IBID auction house, and integrated logistics management services through SELOG.