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Have you ever felt upset about the delayed arrival of the product you ordered? Or for damaged or lost product? Despite rather common, issues in shipping services are frustrating. Continue reading to know ways to prevent frustration over such issues.
Shipping is vital to online and offline business. Yet, it is not without its problems, ranging from delays and damage to high costs.
Delays: Bad weather, wrong addresses, or vehicle problems can cause delays.
Damage or loss: Poor packaging or mishandling can result in damage or loss.
High shipping costs: Such high costs can inflate production costs and reduce profits.
Customs and excise: Customs and excise can pose a problem for international shipping.
Unclear information about shipping: Tracking issues during shipping worry customers.
Unsolicited package: Any mispackaging or system error can lead to an unsolicited package.
Complicated procedures: Complicated procedures to return the product will only prevent the customers from repurchasing.
See also: The Importance of Warehouse in Logistics
Good planning: You might want to plan everything about your shipment: the shipping company, packaging, and route.
Secure packaging: Make sure the packaging is safe and uses durable materials appropriate to the types of products.
Trusted shipping company: Choose a reputable shipping company that offers tracking services.
Complete documents: Make sure the documents are complete, especially when shipping internationally.
Use of technology: Use technology to track your package.
Good inventory system: An accurate inventory system helps avoid any problems with shipping.
Easy return: An easy and clear return process is a must.
??See also: 3PL: Solution for Stock Management in the Logistics
Any shipping issue can be fatal to your business. But the right shipping company and good planning help you minimize risks and avoid any problems until your package reaches its destination.
Choose SELOG, a business line of PT Serasi Autoraya (SERA) and part of Astra Group.
SELOG serves the needs of customers for end-to-end logistics through comprehensive services, such as Project Cargo, Shipping Services, Trucking, Freight Forwarding, and Warehouse and Yard Management.
SELOG services are also supported by cutting-edge digital technology, which makes customers’ business easier, more effective, and more efficient.
With its Astra Fleet Management Solution (FMS), SELOG provides businesses in Indonesia with IT-based comprehensive solutions for managing fleet vehicles.