Administrative Staff: Responsibilities and Career Path

Think about what administrative staff do. We believe many would think their role is limited to clerical work. In fact, if we use an analogy of family roles, administrative roles are “the homemaker” of the office.

They are responsible for administering every aspect of an organization to ensure effective and efficient business operations.

These roles are one of the organizational pillars that enable a company to run like clockwork. Administrative staff have a vital role because they are responsible for managing documents, providing operational support, and ensuring business continuity for the company.

Below, we will discuss what an administrative staff member does and the career paths for this always-in-demand job.

Administrators’ Duties

Administrative staff are responsible for several important tasks that contribute to an organization's effective and efficient running. There are at least five main areas of responsibility that administrative roles cover:

1. Managing documents

Organizing, storing, and archiving documents are essential for any company. Administrative staff are responsible for ensuring that the organization’s documents are accessible to team members requiring them.

2. Managing internal and external communications

Administrative staff typically serve as a communication bridge between different departments within organizations. They also communicate with clients, customers, and business partners to ensure a smooth flow of information.

3. Scheduling

Scheduling meetings, conferences, and appointments is another responsibility of administrative roles, helping other team members stay organized while staying on top of their tasks.

4. Managing office inventory

Maintaining an inventory and managing office supplies and equipment are also an essential duty of administrative staff. A part of the role is to ensure that the required supplies are available and in good condition where and when needed.

5. Providing administrative support

It is the administrative staff’s job to provide the management and the other team members with administrative support, which include writing reports, arranging business trips, and handling special requests.

Career Paths for Administrative Roles

Given how important they are for companies, administrative roles have bright prospects ahead of them. The following are career prospects in administration, from the entry-level role to one at the top of the hierarchy.

1. Administrative Assistant

Many start their administration career as an administrative assistant. By gaining several years of experience in the position, you can move up to become an executive administrative assistant or assistant manager.


Secretaries cover larger areas of responsibility when scheduling appointments and ensuring smooth administrative functions. They normally report directly to a manager or a C-level executive.

3.Database Administrator

If you have a knack for technology, a career as a database administrator may be a good fit for you. You’ll be responsible for managing the company’s database while safeguarding it.

4. Administrative Supervisor

With enough experience under your belt, you can climb the corporate ladder and become an administrative supervisor who oversees an administrative team and ensures operational efficiency.

5. Administrative Manager

High expertise and long experience can move you to the top of the administrative hierarchy. An administrative manager will be responsible for an organization’s entire administrative department.

Administrative staff are vital to business continuity. Their tasks relate to every aspect of an organization. With a career as an administrative staff member, you have great prospects alongside opportunities to rise through the ranks and hone your skills.

If this career choice piques your interest, never stop learning and improve yourself to succeed professionally. Administrative roles are in high demand by companies, and PT Serasi Autoraya (SERA) is no exception.

Beyond administrative roles, the company regularly offers career opportunities for other roles in its business units, including TRAC, IBID, and SELOG.

To learn more about career opportunities at the company, head to its official website at or click on this link: to go directly to the career page.