Air transportation service keeps improving during homecoming season and Eid al-Fitr holiday in 2018. This can be seen through airlines' on-time performance (OTP) that reached 90% on average. This means that delay rate was low so that passengers did not need to wait for too long.
"From 14 airlines serving scheduled flights, the OTP is around 90%. This OTP is something we pay attention to so that the people do not have to wait for too long," Transportation Ministry Civil Aviation Director General Agus Santoso told Kompas.com, Wednesday (June 13).
Nevertheless, Agus continued, several airlines still experienced issues that caused departure time to be delayed. However, the delay was still within tolerable scale since the OTP was around 75%.
Last Eid, the actual number of passengers was higher than initial prediction. From H-8 until H+7, the number of passengers was recorded to be 5,933,956, 1.08% higher than prediction. Thus, it can be said that the OTP was a satisfying achievement.
This achievement was part of the government's effort through the Transportation Ministry to coordinate monitoring on air transportation. Ahead of Eid 2018, the ministry had suggested people to make bookings far ahead their traveling days.
"The simplification of aircraft rotation and provision of departure schedule in airports bore good results," Agus said, revealing the strategies implemented.
Moreover, the number of airports monitored by the directorate general had increased, including Domine Eduard Osok Airport in Sorong, West Papua. This was done because last year, the number of passengers departing from that airport surged.
Even though OTP achievement is important for customer satisfaction, safety must always be prioritized. Therefore, ramp check was done one month before homecoming season started. Ramp check had been done in 36 monitored airports with total checks of 2,882 and individual checks of 599 aircraft.
With these preventive measures to guarantee the safety of passengers, added with on-time departure, surely air transportation service gets better. Besides, passengers will be more comfortable if this service is supported by reliable airport transportation.
After arriving in destination airport, passengers should not wait or queue for transportation. To fulfill this need, TRAC as a subsidiary of PT Serasi Autoraya (SERA) provides Airport Transfer service that can be accessed in many airports in Indonesia.
As part of Astra, TRAC prioritizes transportation solution with professional driver service and various vehicles with maintained quality. These excellent points surely can bring a sense of security and comfort for passengers who need transportation from the airport to their destinations.