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The intelligence quotient is often regarded as the only measure of human intelligence. In the workplace, however, emotional quotient, or emotional intelligence, is just as important.
Emotional intelligence determines how one understands others and responds to their surroundings, including work environment.
Emotional intelligence is defined as the ability to understand and handle personal emotions and those of others. When someone has a relatively high emotional intelligence, they tend to have strong positive characters that help them navigate through everyday problems.
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First, someone with high emotional intelligence usually has high self-awareness. They are able to recognize and manage their feelings and are more aware of their strengths and weaknesses.
This trait gives them leverage in their job. They know what to do—how to use their strength to their advantage and improve their weaknesses—in order to perform better.
Second, people with high emotional intelligence not only recognize their emotions, but also act better in different situations.
They don’t rush to make decisions, don’t let their emotions get the better of them, and understand what they should and should never do, even when they could. They have clear boundaries and don’t hesitate to say no, which makes them appear strong and firm.
Third, people with high emotional intelligence tend to be more motivated. They know how to focus. They also know what they want and how to achieve it, which makes them more productive.
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Fourth, they have the mental capacity to recognize the feelings of the self and others. Empathy comes more naturally to them, allowing them to listen and maintain relationships better.
Emotionally intelligent people also mingle better in society. They know to focus not only on themselves but on others, too. This is essential when you’re working as a team.
There are many ways to develop emotional intelligence. Here are four of them.
When someone speaks, give them your full attention. Your positive non-verbal response, such as nodding or taking notes, reflects highly on your emotional intelligence.
Before going to bed each night, try reviewing the day. Ask yourself: What have you accomplished today, and how do you feel about it?
Did your actions affect others? If they did, what did you do about it? Consistent journaling leads to a better understanding of each feeling and the best response to different situations.
Don’t hesitate to ask others for their honest opinion of you—your strengths, weaknesses, and more. You can approach your friends, colleagues, and even your boss to give you pointers on what to improve.
We sometimes don’t realize our own virtues and flaws. Hearing it from others will help us reflect and improve on ourselves.
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High emotional intelligence shows when someone takes criticism and inputs positively. Rather than being defensive, they try to see where such criticism comes from and seek ways to better themselves.
Now that you know these simple tricks to build your emotional intelligence, it’s time for you to practice them. After all, emotional intelligence is something that every worker should demonstrate for the benefit of their company.
But, equally important is that your company deserves your demonstration of high emotional intelligence by providing a positive culture and clear career paths. Choose a company with a good reputation and credibility in its field, such as PT Serasi Autoraya, or SERA.
Founded on 22 March 1990, SERA has become the leader in Indonesia’s logistics and transportation industry. Every year, this Astra Group’s company welcomes new members to fill various positions at the company.
SERA continues to provide opportunities for individuals qualified for positions at the company and its subsidiaries.